OneVu Citizen Engagement Platform  - A Single View of the Council 

Tuesday 29th November (12:00 - 12:50) 

Significant results in enabling a single view of the council, transforming and providing seamless customer engagement and service delivery through the ability to self-serve, whilst delivering business efficiencies, has been the outcome of implementing IEG4’s citizen engagement platform, OneVu.    

By replacing outdated platforms, OneVu’s self-serving capabilities has streamlined service delivery. Our powerful solution has reduced the number of phone calls by 45%, increased out of office transactions by 41%, and has reduced face to face contact by 39%.  OneVu has allowed Councils to reallocate resources, improve collaboration across departments and improve staff moral and retention. This proven solution is delivering significant operational efficiencies at organisations like yours. 

Join us via MS Teams on Tuesday 29th November for a 50-minute session where we will share insight on how OneVu has transformed citizen engagement across our customer base. We will be showcasing work done at a number of our user sites, and, in addition. there will also be the chance to see how: 

• You can maximise take up/engagement across the generations with SMS-based sign-up and SMS/WhatsApp/Facebook notifications  
• You can rapidly deliver modern digital council tax, benefits, business rates, housing, licensing and waste services that you can improve/update over time, and provide automation to help with changes in your workforce 
• You can empower carers/family to manage the affairs of those they look after digitally; crucial in an age where everything is virtual