Birmingham City Council has seen 100% take up of its new ‘intuitive’ digital benefits form, which has halved the time it takes claimants to fill in. The council is using a product called New Claim from IEG4, which took just eight weeks to implement.
Birmingham, the largest council in Europe, previously had an online benefit form for opening a Housing Benefit and Council Tax support claim in place, receiving around 3,000 new benefit claims each month. But the department wanted to speed up processes further still, and reduce manual intervention.
To read the full case study please complete the form.