Digital Blue Badge Solutions Day – Thursday 23rd May 2019, Midlands

The Gatehouse, The Bond Company, 180-182 Fazeley St, Birmingham B5 5SE


The Public Sector Digital Transformation Forum, supported by LocalGovDigital & the Department for Transport, is running a 1 day event looking at all aspects of  Digital Blue Badge Solutions that are being used by different Local Authorities to issue permits to citizens including:

  • The new system being delivered by the Department for Transport
  • The use of LowCode to deliver a “homegrown” solution
  • Identifying some of the best practice in this area of digital service delivery

A survey conducted by the DfT last summer found that applicants waited an average of 17 days after completing their application to receive their badge. This figure rose to 28 days for those who needed to go through a medical assessment.

The new “end to end” digital service from DfT  which includes uploading proof of identity and photographs, for citizens with automatic eligibility for a badge, will take about 13 minutes, according to the government. Even for those who need to provide additional information in support of their application, the process is forecast to take no more than 30 minutes.

The day will cover:

  • Introduction & next steps to new DfT Digital Blue Badge Solution
  • LA Best Practice sessions: the different approaches that LAs are taking to delivering a Digital Blue Badge solution
  • Supplier sessions – what makes their solutions the “go to” choice
  • How can the Blue Badge Application process be improved? Is there a Standard that can be developed/adopted?
  • Assessing for “Hidden Disabilities” – what is being done already?
  • How can the Blue Badge community support each other (online and off)
  • Cognitive Disabilities


Confirmed Speakers:

  • Daniel Fyfield, Blue Badge Digital Service Owner, Traffic and Technology, Department for Transport
  • Rob Thomas, Product Manager, Department for Transport
  • Hannah Buckley, Blue Badge Operations Supervisor, Kent County Council
  • Cheryl Doran, Head of Digital, LGSS