• Customers are now able to self-serve, reducing unnecessary contact with the Council using IEG4’s online low-code form builder, eDesigner and OneVu citizen engagement platform,
  • The Council has seen a rise in customer signups with in excess of 60,000 accounts
  • Time savings and cost efficiencies for the Council with £566,000 projected on eforms alone due to the low code nature of the platform and the streamlined forms process

Southwark Council is the local authority for an area of south London, in total it has 23 wards. The Council services around 317,256 residents in the region.

Within the Council sits its Exchequer Services division, which include services such as Council Tax, Business Rates, Rent Collection, and Benefits. The department has been focused on digitally transforming its services for a number of years.

By driving customers towards an easy-to-use digital route, the Council has created a modernised and streamlined service for residents by allowing them to self-serve; whilst also creating cost efficiencies and reducing its carbon footprint by utilising paperless options.

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