Working in collaboration, Cambridge City and South Cambridgeshire Councils transformed their Waste services by:
- creating a seamless end-to-end service,
- enabling residents to self-serve,
- and delivering a better service for citizens,
whilst making the best use of technology and reducing inefficiencies.
The two councils, who provide refuse and recycling services to nearly 120,000 homes, reduced their phone calls by 4,500 within the first ten months of going live, which means significant savings of time and money for the service whilst providing a better user experience for their citizens
Download their Case Study now to discover more.