When Bracknell Forest Council launched a digital service to allow residents to handle housing benefit and council tax discount claims online, it was inundated with people who wanted to create an account.

The My Benefits account allows users to log in using a Facebook, Google or Microsoft account - open a claim and view current data online, including payments made, payment methods, payment dates and reductions. 

The portal from IEG4 allows claimants to submit notes, changes in circumstances and requests to the council, and then track progress of the response. Take up of the digital accounts has saved a significant amount of time for the welfare and housing service, with phone lines now open for just four hours a day instead of eight and a half.


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