Hackney Council, like many others, takes the security of its systems incredibly seriously, yet, in October 2020, it was the target of a professional cyber-attack. Targeting several of its key services and as a safety precaution, Hackney shut down its back-office systems in order to protect its data.
In response, it turned to a selection of well-known and trusted technology partners to provide support in the service areas hit by the crisis.
Matthew Cain, then Head of Digital: “We needed a partner who we could trust to get the job done. There is a long-standing assurance with IEG4 that they will bring the right level of expertise”.
IEG4 was able to support Hackney Council to quickly design and implement a version of its Revenues and Benefits solution and also provided the council with its 'Low Code for Local Government eForms Designer'. Enabling the team at Hackney to build and deploy intelligent online forms quickly and integrate them into existing systems, including payment systems, and to access a vast library of online service forms meant the council could offer its usual high-quality service, without compromising any of its security practices.
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