Meeting a challenging one-day national target for getting crisis payments into the hands of vulnerable customers is no mean feat, especially when you consider that Highland Council covers a geographical area which is a third of the land mass of Scotland and 20% larger than Wales.
“It is a challenging time for any customer who has to make a Scottish Welfare Fund application. They need our help and support quickly so we wanted a reliable system that would simplify a complex process and be easy to use across mobile, PC and other devices,” said Alasdair Bruce, Council Service Delivery Manager.
By implementing a new structure that brings together multiple functions, citizens now only need to apply once for varying types of help, ensuring that the application process for assistance is made easier for them in their difficult time. It also enables the council to flex and respond to future changes more effectively.
Download their Case Study now to discover more.