Kent County Council receive in excess of 2,000 Blue Badge applications each month, making it one of the largest Blue Badge issuing authorities in the UK.
Service demands are high, so when, in 2019, the Department for Transport introduced their new system encompassing just the front and back end functionality and leaving each local authority to provide their own case management feature, Kent made the decision to explore other options rather than stay with their legacy system.
Kent implemented a digital end-to-end solution that integrates with Gov.UK and the DfT Blue Badge Digital Service which means that its Blue Badge processing is managed more efficiently. Benefits have been achieved through the reduction of application processing times and the elimination of paper. The use of powerful API integration results in the citizen having a seamless experience.
Download their Case Study now to discover more