King’s Lynn & West Norfolk is driving efficiency savings and improving digital services by building its own eforms in IEG4’s eDesigner

Five years ago the Borough Council of King’s Lynn and West Norfolk (BCKLWN) started its journey to provide online services to its residents and today provides a user-friendly end-to-end digital service for all its main functions including housing benefit and council tax. What is interesting is that a focus on knowledge transfer means that customer service experts are now building their own eforms and even sharing these forms with other councils, thereby collaborating and combining work through IEG4's version of Local Government as a Platform (LGaaP).

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