Lambeth council has improved its online benefits services with a new self-service citizen portal giving residents the ability to easily find information and interact with the council in real-time while at home or on the move 

Councils across the country are turning to digital innovations to find new and smarter ways to meet customer needs, improve services and make vital financial savings.

For Lambeth council this wasn’t a new idea. It had been one of the first councils to provide online services and eforms but these were now outdated, were not fully integrated with the back-office system and were difficult to make changes to.

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