Lewisham Council has gone live with IEG4's OneVu self-service citizen portal, which integrates with the council’s existing 'My Lewisham' accounts to enable residents to access revenues and benefits services online.
"OneVu is a win-win solution for both citizens and the council,” said Ralph Wilkinson, head of public services at Lewisham. “By encouraging self-service, we can process housing benefit and council tax applications faster and make decisions in a more timely manner. By improving the online user experience and automating services we are able to ensure that the council’s budget is best allocated to meeting the ongoing needs of the public."
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