Almost a third of London boroughs have harnessed the same intelligent forms platform to target digital transformation and savings in high volume revenues and benefits transactions.
The collective innovation across these councils is impressive. From a shared social welfare fund application process between Lambeth and the City of London, to integrated and automated changes in circumstances forms in Hackney, these councils are using the same IEG4 architecture and open platform rather than bespoking their approaches to service improvement.
Standard components and re-usability are key to delivering cost-effective end-to-end service transformation - delivering savings and excellent customer experiences whilst making the most of existing back office systems.
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