---
title: Transforming Citizen Engagement with low code solutions event 15/10/21 - Newcastle City Council
description: Citizen Engagement transformation with low code solutions event in collaboration with Newcastle City Council and held at St. James' Park, Newcastle
image: https://insights.ieg4.com/hubfs/July%20Content%202021%20(6)-1.png
---
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# Transforming Citizen Engagement with low code solutions
### Join Newcastle City Council and IEG4 at St. James' Park on Friday 15th October 2021
Newcastle City Council went live with IEG4’s OneVu citizen engagement platform in October last year.
Citizens can self-serve and track service requests 24/7, and retrieve personalised data from back-office solutions in real-time. As of August 2021, >15,000 online accounts have been created with 35% being personalised.
As a result, the council is proactively avoiding unnecessary contact, reducing workload duplication, and putting Newcastle’s #CitizensFirst.
Implementation was done entirely remotely and without the need for IT support, which gave Newcastle’s Exchequer Services team greater control in getting the low code solution live and the opportunity to further accelerate their digital transformation.
On **Friday 15****th**** Octobe**r (10:00 – 13:00) at the **prestigious home of ‘The Magpies’ **(St. James’ Park - Newcastle United’s Football Ground), Jayne Henderson, Service Manager Revenues, Benefits & Exchequer, and Andrew Culpin, Service Improvement Lead will **share their insight on the collaborative project, their progress, go-live experiences** in **transforming digital citizen engagement** with a low code solution and plans for the future. We’d be delighted if you, or your colleagues, could join us.
In addition to hearing from Jayne and Andrew, you’ll also see how:
- You can maximise take-up/engagement across the generations with SMS-based sign-up and SMS/WhatsApp/Facebook notifications
- You can rapidly deliver modern, digital council tax, benefits, business rates, housing, licensing and waste services that you can improve/update over time, and provide automation to help with changes in workforce
- You can empower carers/family to manage the affairs of those they look after digitally; crucial in an age where everything is virtual
To register your place and be part of our event, complete the form and submit 👉
### To sign-up, complete the field below and press submit 👇
Enabling a digital society
##### Address
IEG4 Ltd.
Queens Court
Wilmslow Road
Alderley Edge
Cheshire
SK9 7QD
##### Phone
01625-900630
##### Email
info@ieg4.com
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