Special Payment Arrangement Sessions

Tuesday 24th November 13:00 - 13:50

How are you maximising your Recovery Rates?

Put your #CitizensFirst and recoup lost revenue with minimal staff intervention.  


The economic consequences of the lockdown have been significant for citizens and businesses alike.  An increase in non-payment of Council Tax and NDR has been an inevitable outcome, and, with this set to continue in the months and years ahead, debt for the citizen will continue to build. We believe that enabling citizens to self-serve and apply for a special payment arrangement online, that adheres to council policies, is crucial. 

Our SPARS (Special Payment Arrangement) Solution:

  • Authenticates a citizen & retrieves back-office data in real-time
  • Provides details of the amounts eligible for a special payment
  • Enables an arrangement to be made with Card or DD 
  • Provides the citizen with a three 'smart suggestion' options instalment plan
  • Drives a personalised process with complete automation 
  • Displays a more compassionate approach to recovery in the eyes of the citizen and puts them in control
  • Integrates into widely-used back-office EDM applications, saving a PDF to a file location & automatically indexing the document into the EDM application

We are running 50-minute sessions showcasing SPARS and how, by using it, you can put your #CitizensFirst and recoup lost revenue with minimal staff intervention.  

To secure your place, complete and submit the form below.